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What You Agree to When You Use eee99

Before you deposit via bKash, Nagad, or Rocket and open a session, it is worth knowing exactly what our terms cover and how they apply to you.

Jurisdiction-dependent accessAccount holder rightsbKash, Nagad, Rocket wallet termsData and privacy conditionsContact paths for legal queries
eee99 What You Agree to When You Use eee99
HOW WE HANDLE THIS

Data, Security and Account Accountability

Data Handling and Retention

We collect only the account data needed to verify your identity and process wallet transfers via bKash, Nagad, or Rocket.

Cookie and Tracking Policy

Our platform uses functional cookies to keep your session active and preference cookies to remember your wallet selection. No tracking cookies are passed to third-party advertisers without a clear notice in your account settings.

Account Security Practices

Every login is verified through a one-time PIN sent to your registered mobile number. Account changes — including wallet updates from bKash to Rocket — require re-verification before they take effect, reducing the risk of unauthorised changes.

Who to Contact and How to Request Changes

To update your legal name, correct account details, or withdraw consent for data use, open a request through the support desk. Changes tied to your Nagad or bKash wallet require ID verification before processing.

LEGAL CONTACT PATHS

Reach Us About Any Legal Query

Account and Terms Support For questions about account conditions, wallet agreements, or how our terms apply to your bKash or Nagad transactions, contact our support team directly through the in-app chat or help desk.
Data and Privacy Requests To request a copy of your personal data, ask for a correction, or raise a privacy concern linked to your account, submit a written request via our support channel and we will respond within the timeframe stated in our policy.
Formal Legal Correspondence Formal legal notices or disputes relating to your account, Rocket or Nagad wallet transactions, or eligibility decisions should be submitted in writing through our official support desk for proper routing.

Common Questions About Our Terms and Your Rights

Access and eligibility depend on your local law and the eligible regions we support. Check your local regulations before opening an account — we cannot confirm legality on your behalf.

Yes. Submit a written data request through our support desk. We will confirm what data we hold, how it is stored, and the retention period that applies to your account details.

Wallet-specific conditions are written into the relevant clause of our terms. They cover how transfers are processed, when holds may apply, and the steps taken if a transaction needs to be reviewed or reversed.

On account closure, we retain only the data legally required for our records during the period stated in our privacy terms. You can request deletion of non-mandatory data by contacting the support desk in writing.

Any material update to our terms is communicated to your registered contact before it takes effect. Continued use of the platform after the notice period means you accept the updated conditions.

Submit your dispute in writing through our support desk, including your account reference and the relevant transaction or decision. Formal correspondence related to Rocket or Nagad wallet matters is routed to our accounts team for review.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.