Reference

How eee99 Handles Your Personal Information

Your account details, wallet activity and session data are handled with clear purpose — collected only for what the platform needs to run properly and to keep your account secure.

Account data protectedbKash, Nagad, Rocket wallet privacy coveredNo unnecessary data sharingYour rights always applyContact us to request changes

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What This Privacy Policy Covers for Your Account

eee99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy applies to every interaction you have with eee99 — when you open an account, make a deposit via bKash, Nagad or Rocket, browse the lobby, or contact our support team. We collect the information you provide directly: your name, contact details, and the payment

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method you use to fund your wallet. When you transact through bKash, Nagad or Rocket, we record the transaction reference and amount for account reconciliation — we do not store your mobile banking PIN or full wallet credentials. We also collect device and session data automatically,
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including IP address, browser type and pages visited, to keep your account secure and to detect unusual activity. This data is not sold to third parties. We may share limited transaction data with payment processors only where needed to complete a transfer or investigate a dispute.
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Your data is retained for as long as your account remains active and for a period after closure as required by applicable rules in your region. Access to and use of eee99 is subject to local law and eligible regions — your data rights under those
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laws remain fully in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access, correct or delete the personal data we hold on your account, our support team handles those requests directly. You can reach us through the channels below. We aim to respond to all privacy-related requests within a reasonable period, and we will confirm receipt of your request before processing it.

Team online

Live Chat Support

Use the live chat window inside your account dashboard to raise a privacy request. Our team will log your query and follow up with next steps for data access or correction.

Email Request

Send your full name, registered contact and the specific data action you need — access, correction or deletion — to our support email. We confirm receipt before processing.

Account Help Section

Navigate to the Help section inside your account on mobile or desktop. Select 'Privacy and Data' to submit a structured request form that goes directly to the right team.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Our approach to data security is practical and specific — not just a policy on paper. From the moment you deposit via bKash, Nagad or Rocket to the moment a session ends, the data generated is handled with defined rules around access, storage and retention. Below are the four areas where we apply the most care.

Wallet Transaction Security When you deposit using bKash, Nagad or Rocket, only the transaction reference and amount are stored. Your mobile banking credentials never pass through or sit on our systems.

Cookie and Session Data We use session cookies to keep you logged into your account across pages. Analytics cookies help us understand how the lobby is used — you can adjust cookie preferences in your browser settings at any time.

Account Access Controls Your account is protected by password and, where enabled, a one-time PIN sent to your registered mobile number. We log all login attempts and flag unusual access patterns for review.

Data Retention and Deletion We keep your account data for as long as your account is active. After closure, data is retained only as required under applicable rules in your region, then securely deleted or anonymised.

Common Questions About Your Data and Rights

These are the questions we hear most often about how eee99 handles personal data. If your question is not covered here, raise it through live chat or the Account Help section.

We collect your name, contact details and the information you provide during account setup. We also log device and session data automatically to keep your account secure and functional.

No. We record only the transaction reference and amount for reconciliation. Your mobile wallet PIN and full credentials are never stored on or transmitted through our systems.

Yes. Submit a data access request through the Account Help section or via email with your registered contact details. We confirm receipt and process the request within a reasonable timeframe.

Use the 'Privacy and Data' form in the Account Help section or contact support through live chat. Specify whether you need a correction or deletion, and we handle it from there.

We do not sell your data. Limited transaction data is shared with payment processors such as bKash, Nagad or Rocket only where needed to complete a transfer or resolve a dispute.

Data is retained after account closure only for the period required under applicable rules in your region. Once that period ends, your data is securely deleted or anonymised.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoEee99 Glossary InfoFAQ

How eee99 Handles Your Personal Information

Reach Us About Your Privacy Questions

Live Chat Support

Email Request

Account Help Section

How We Protect and Manage Your Account Data

Common Questions About Your Data and Rights

01 What personal data does eee99 collect when I open an account?

02 Does eee99 store my bKash, Nagad or Rocket wallet PIN?

03 Can I request a copy of the data eee99 holds on my account?

04 How do I ask eee99 to correct or delete my personal information?

05 Does eee99 share my data with third parties?

06 How long does eee99 keep my account data after I close my account?

Privacy Policy

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